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Help

If you are unable to find the answer to your question, you can contact Customer Service by email at info@linguaphonelanguages.com or by calling 1-866-960-9616

Hours of Operation
Monday-Thursday: 9:00 AM-5:00 PM MST
Friday: 9:00 AM-2:00 PM MST
Closed Saturdays, Sundays, and all major U.S. holidays

Ordering

  • What is the typical processing time once an order is placed?
    Orders usually ship out within 1-3 business days.
  • What methods of payment do you accept?
    We accept VISA, MasterCard, Discover, American Express, and Paypal
  • Do you accept purchase orders?

    Yes, we accept purchase orders from companies. Usually, payment is expected in full before any items are shipped. In some cases, however, we can extend credit upon approval. We accept purchase orders via email or mail.

    orders@linguaphonelanguages.com

    Linguaphone Orders
    1286 E Snowcreek Dr
    Layton, UT 84040

  • Do you offer discounts for large-quantity orders?
    Yes. For special discount pricing on large-quantity orders, please contact us at 1-866-960-9616 Ext. 3
  • Is your website secure?
    All Shopify stores have SSL certificates that use industry standard 256-bit secure encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Digital downloads

  • What format are the digital files in?
    The audio files are in MP3 format and the workbook/vocabulary books are in PDF format. They are delivered in a compressed ZIP file to reduce download time. Once the file is downloaded, your computer may automatically unzip the files and you’ll be able to load them on your digital device. If they do not automatically unzip, select the folder and choose the 'extract files' options. If you still are having trouble opening the files, please contact us: 1-866-960-9616
  • How do I receive the download?
    All you need to do is add the downloadable language course to your shopping cart and proceed through checkout as you normally would. Upon completion of the checkout process, you will be provided with a link that you can click and your computer will automatically start the download. You will also receive an email with the downloadable link. You will have access to the link and will be able to download the file for 24 hours.
  • How many times can I download the course?
    You have purchased one license. You will be able to download the file one time. You need to complete the download within 24 hours after you purchase the course. If you do not download the course within 24 hours, you will need to purchase the course again in order to have access.
  • Can I make copies of these files?
    As with any copyrighted materials, it is illegal to share files and/or copy these and distribute them. When you purchase a downloadable course from us, you agree to not make copies of the courses to share with others. You may make copies for backup and for using on your different audio devices, but it is illegal to distribute the files with or without monetary gain. Please keep in mind that it is a federal offense to distribute copyrighted materials without permission of the owner. We will prosecute violators to the fullest extent of the law.
  • Do you offer refunds if I don’t like the course or decide that I don’t want it?
    Due to the nature of downloadable courses, we do not offer any refunds once the item has been purchased. If you are unsure, you may want to consider purchasing a physical copy of the course and having it sent to you. All of our physical language courses come with a 14-day Money Back Guarantee.
  • How big are the files?
    The allTalk courses range anywhere from 1-2 GB. The allTalk Basic courses are about 400 MB. The PDQ courses are about 500 MB.

Shipping

  • What shipping methods do you offer?
    We offer many different methods of shipping through UPS and US Postal Service. During checkout you can choose the method that you would prefer.
  • For international shipments, who pays the duties and taxes?
    The shipping and handling costs that you pay to Linguaphone are for the shipment only. Any duties, taxes, customs, or import fees are the responsibility of the customer. Please contact your local customs office for pricing and other import information. Please note, all shipments originate from the USA.

Returns

  • What is your Money Back Guarantee?
    With over 100 years of experience and an unrivaled reputation for producing only the highest quality language courses, we are confident that you will be happy with your Linguaphone course. For your complete peace of mind, Linguaphone offers a 14-day money back guarantee on many of our courses. In the unlikely event that you are not happy with your course after 14 days, you can return it to us.
  • How do I return a course?

    All returns must be pre-authorized by contacting us either by phone: 1-866-960-9616 or by email: support@linguaphonelanguages.com

    Please include your full name, address, and order number with your returned course and mail to:

    Linguaphone Returns
    P.O. Box 1221
    Layton, UT 84041

    Returned courses should be received by Linguaphone within 28 days from the date of receipt. Return shipping is to be paid by the customer. Upon receipt and inspection of the returned course, you will be issued a full refund (minus original shipping charges).

    Courses should be in like new, saleable condition. Returned courses are subject to inspection. Linguaphone reserves the right to reject any returned course that is not in saleable condition.

    Exclusions:
    We do not offer a return or refund on our MP3 downloads or our Daily Online Subscription services. Once you have confirmed any download or subscription order, we will not be able to refund your purchase.

    All Linguaphone CD courses ordered via this website (where the delivery and sales invoice addresses are within the United States and Canada) are covered by our 14-day Guarantee.

  • What if I receive a defective CD or product?
    If a CD or product that you receive is defective, please contact us either by calling 1-866-960-9616 or emailing support@linguaphonelanguages.com and we will promptly ship a replacement to you at no charge.

Privacy policy

  • Data Protection

    We confirm that any personal information which you provide to us and from which we can identify you, will be handled securely and confidentially and in accordance with applicable laws. We use your information only for the following purposes outlined in this Privacy Policy Statement.

    We (and our representatives) may hold your personal details to enable us to process your order and provide after-sales care, and for our assessment and analysis purposes so that we can review and improve this website and its services to you.

    You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email, or in writing. You confirm that you do not and will not consider any of the above as being a breach of any of your rights.

  • Keeping in Touch With You

    We may, at our discretion, also use your information for marketing and PR purposes to notify you of products, special offers, or new business opportunities that may be of interest to you. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers and potential business partners use our site, and issuing emails for us. At any time, you can ask us not to send you future marketing communications and we will comply with your request. You may also unsubscribe by following the unsubscribe instructions in any marketing communications you receive from us.

    We never make your personal details available to other companies for marketing purposes.

  • Use of Cookies

    We use cookies to keep track of your current shopping session in order to personalize your experience and so that you may retrieve your shopping cart at any time. If you do not accept cookies, you will be unable to use this website as designed.

  • Children’s Privacy

    We do not sell any products or services to children. We sell products and services for children to parents. If you are under 18 years old, you can purchase our products and services only with the permission of a parent or guardian.

  • Liability Exclusion Clause

    In the course of the further development of our websites and online services and the implementation of further technologies, our data protection policies will also change, if necessary. Therefore, we reserve the right to change these policies at any time, and as such, we recommend that you read through this privacy policy from time to time.

All information and policies are correct as of July 1, 2016.
Linguaphone and linguaphonelanguages.com are registered trademarks of LG & DE Ltd and are used by H.O.P.E. Enterprises, LLC by License and permission from LG & DE Ltd
This website is the official website of Linguaphone in the United States and Canada.
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